The promises
The whole policy, in plain words.
No asterisks — if it is here, we stand behind it.
30-day money-back
If a paid plan is not right for you, write to us within 30 days of a charge (your first, or any renewal) and we refund it in full. No forms, no interview, no “retention specialist”. Your trial never charges, so the clock only starts when real money moves.
Cancel in two clicks — yourself
Billing → Manage billing opens Stripe’s own portal: cancel there, no email required, no maze. Your plan stays active until the end of the period you already paid for, and your automations keep running until then.
A failed payment does not cut you off on day one
If a renewal card fails, nothing shuts off on day one: Stripe retries automatically, we email you the moment it first fails, and everything keeps running in full for at least 7 days while you fix the card. If the card still is not fixed after that grace period, sending pauses until it is — your data stays. We never cut service off without emailing you first.
Your data exports on demand
Contacts, analytics and account data export in one click from Settings → Account — instantly, no support ticket. Delete your account any time and we remove your data the same day, except the records tax and accounting law requires us to keep — the same exceptions the Privacy Policy sets out.
A real reply, usually within one business day
If anything ever needs a human hand — a refund, a charge you do not recognise, a question about your data — our commitment is usually within one business day. No ticket maze, no bot loop.
How to ask
One form, one reference, one human.
Use the contact form — it lands with a reference you can quote. We reply usually within one business day; refunds land back on the original card, typically within 5–10 business days depending on your bank.