Live status
All systems operational
Live health of the pipeline, checked on every visit. Checked Nov 15, 3:55 PM.
Live checks
Component health
Component health · checked Nov 15, 3:55 PM| Component | State | What we check |
|---|
| Comment → DM pipeline | ●Operational | No failed handoffs in the last 24h. Comment detection and DM delivery run through the Zernio engine. |
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| Event processing (webhooks) | ●Operational | Queue empty — everything processed. |
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| Message sync | ●Quiet | Last message event 93 hours ago — nothing waiting to sync. |
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| Engine API (DM delivery) | ●Operational | Authenticated call to the messaging engine answered just now. |
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| Send worker | ●Idle | No sends in 117 hours ago — nothing waiting. |
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| App & dashboard | ●Operational | This page just loaded from the same servers your dashboard uses — that is the check. |
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The data is the preview: numbers are aggregate pipeline health only — never one tenant’s conversation.
Incidents
How we handle incidents
- Anything that breaks sending or message sync gets an entry below, in plain words: what happened, who it touched, what we did.
- We keep the entry up until the incident is resolved, and we never quietly close one.
- We never let a silent retry loop run for days on your account — if it is retrying, this page says so.
Oct 16, 2026●Resolved
Multi-post campaigns: only the first selected post ran
- What happened:
- A builder change let setups that picked several posts save only the first one. A comment on the other posts did not get an automated DM.
- Who it touched:
- Workspaces that created a multi-post campaign while that release was live (one day).
- What we did:
- Caught it in our verification pass, fixed it the same day, and re-verified with two-post and fan-out test runs against the real engine. Nothing was mis-sent - DMs that did go out were correct.
Curious about limits and normal platform behaviour? See Known issues and Limits. Something look off that is not listed here? Tell us — we answer every message by email, usually within one business day.